Fokus Group Discussion (FGD) Pengukuran Customer Satisfaction Index (CSI) dan Level Of Service (LOS) Tahun 2017

SURABAYA (09/02) - Management of PT Angkasa Pura I (Persero) International Airport Widow invite all business partners and business partners in the Juanda Airport in Graha One to attend the event for FGD (Focus Group Discussion) is to determine the associated CSI (Customer Satisfaction Index) to share experiences, advice, up creative ideas that can support the creation of a competitive business climate and of course an increase in services to service users Juanda International Airport. 

In his speech, General Manager Airports Juanda YUWONO deliver "Take advantage of the means of FGD (Focus Group Discussion) is to determine the associated CSI (Customer Satisfaction Index), which later can improve overall service from Juanda International Airport" Activity FGD (Focus Group Discussion) measurement CSI (Customer Satisfaction Index) and LOS (Level Of Service) to introduce and get feedback from partners and enterprises in the ranks CSI (Customer Satisfaction Index) and LOS (Level Of Service) is best. Cpc. Bambang S Narayana of INACA (Indonesia Air Carrier Association) guides the nets discussion attended by more than 72 business partners and Merja partner that operates at Juanda International Airport. In a presentation delivered "This assessment is an important tool for listening boost airport services to service users. Said Bambang S Narayana CSI & LOS itself a service user satisfaction measurement performed by a credible independent institutions INACA (Indonesian National Air Carries Association) addressed to five passengers including service users, concessionaires, air crew, station manager, as well as cargo. 

Thank you 
PR Juanda